Bad Behavior, People Problems and Sticky Situations

Gregg Ward

A Toolbook for Managers and Team Leaders


Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move forward with confidence. The first four chapters are practical “primers” on managing people, harassment, diversity and leadership- all written in Gregg Ward’s engaging, information and personable style. Then, he introduces a raft of simple, down-to-earth, time-tested tools, many of which can be learned in less than five minutes. The rest of the book is packed with “real-life” case studies- all based on Ward’s nearly 20 years of professional experience working with business, government and non-profit organizations.

Gregg Ward

Gregg Ward is President and Co-founder of Orlando-Ward & Associates, Inc. and an expert consultant, trainer, facilitator, mediator, commentator and advisor on diversity, harassment, leadership, change and teamwork for major corporations, universities and government agencies. –This text refers to an out of print or unavailable edition of this title.

Praise for Bad Behavior, People Problems and Sticky Situations

“There’s something in this book for everyone who works in corporate America. Ward has taken his wide understanding of complex work-place issues and turned it into a simple practical and informative toolbook for us all.”

Phil Dixon

President & CEO Colliers International

“Ward’s book is full of real life experiences and common sense approaches to interpersonal management issues. It is both easy to read and right on target—an excellent addition to your management toolkit.”

Nancy Crosby

Director of The Learning Center QUALCOMM

“Ward, who has definitely been there, seen it, and done it, provides straightforward, clearly written and valuable tools and techniques for resolving the difficult ‘soft issues’ all managers encounter.”

Carolyn A. Green

Vice President of AXA Financial Services, Formerly “The Equitable”