Behind The Big Red Door
Angela Webber
Open The Door To Success
In customer service, we don’t often take life into consideration. What makes individuals react the way they do, or what helps them to be more satisfied and comfortable working with us? This book delves into the heart of emotional management, illustrating how one can navigate the complex world of feelings and traumas to achieve personal growth, professional success, and meaningful connections.
Through candid storytelling and heartfelt refl ections, Ms. Angie reveals the profound impact of early childhood experiences on her life. Despite these challenges, Angela’s unwavering determination and resilience propelled her forward. Behind The Big Red Door illuminates the path to success, underlining that behind every challenge lies an opportunity for greatness.
Angela Webber
Angela Webber, aka Ms. Angie, is a nationally recognized customer success savant. She works with corporations with customer-facing teams to help them level up customer interactions so that the team and customers create loyalty and a better experience for both. She guides audiences and clients to move from traumas to success. Learn more about Ms. Angie and connect with her by visiting msangie.org.
Praise for Behind The Big Red Door
“Ms. Angie’s exceptional customer service expertise, honed over four decades, is truly transformative. Her ability to turn challenging interactions into positive experiences is unparalleled. As a motivational speaker and trainer, she brings a wealth of practical knowledge and insights, particularly in handling difficult customers and people. Ms. Angie doesn’t just teach customer service; she revolutionizes it, guiding teams to new heights of success and understanding.”
“Angie is a wealth of knowledge when it comes to customer service. She reminds us that people are what matter and how we make them feel. The diff erent degrees really resonated with me and I know it will with you too!”
“Ms. Angie provides a glimpse into how her past trauma has made her such a successful customer service advocate and customer relations expert. This book is full of intriguing lessons that will help you on your journey to being the person your customer is hoping you will be, especially when that customer is struggling.”