7 Dumb Things We All Say

Greg Alcorn

Say This, Not That


Nobody wants to say dumb things. But we all do. The first step towards reducing the number of dumb things you say is to know what the dumb things are. Based on thirty years of research with millions and millions of conversations, this book contains the secrets of overcoming these blunders:

  • Using Bad Bookends
  • Starting with Wrong First Words
  • Not Choosing Your Words Well
  • Poor Questions and Bad Listening
  • Focus-on-Me Attitude
  • Wrong Tone
  • Not Diffusing Difficult Drama


7 Dumb Things We All Say is quick and enjoyable reading. Action strategies are clearly outline and prove a road map to success. If you are serious about communicating well—and like a spot of humor along the way—then this is the book for you.

Greg Alcorn

Greg Alcorn is founder and CEO of Global Contact Services (GCS), a large staffing contractor. His company manages customer
service operations with an emphasis on soft skills. He lives with his wife Missie in Salisbury, North Carolina.

Praise for 7 Dumb Things We All Say

“I spent most of my life working with
educators and political leaders. Both need to learn from Greg Alcorn how to “listen to people” and how to talk ‘with them’—not just ‘at them.’ Thank goodness Greg is a strong leader for the public schools in North Carolina and is helping all of our children get a Smart Start.”

Jim Hunt

Former Governor of North<br /> Carolina

“In today’s ‘it’s all about me world,’ this
powerful little book provides practical
suggestions for improving communications and increasing your effectiveness.”

Dan Bross

Senior Director, Business and<br /> Corporate Responsibility, Microsoft (retired)

“A good little book with some very good

Hugh McColl

Chairman and CEO, Bank of<br /> America (retired)